For service, we need your injector set and contact information sent in! It's easy!
HOW TO:
For having your set serviced:
The process is simple, more or less... once you've done your part of removing the injectors it becomes our turn! You'll need to decide if you want to include your fuel rail in for cleaning as well!
We just need your set and your contact information. Simple is that! But, you may be surprised how often we receive packages with no phone number or name. When that is the case, it usually delays the 24hr turn time due to communication. We'll end up having to wait for you to call us, wondering "what's the delay?!". So, make sure we have a simple note in the box with the parts.
To rail or not to rail:
We have oversized, heated, ultrasonic tanks dedicated to cleaning fuel rails and throttle housings. These tanks do not flush internal workings, as there is no electrical feed to the components. On that note, all electronics are removed from any assemblies prior to being cleaned. The electronics will be set aside and reinstalled upon completion, in most cases. Occasionally, and usually for shipping purposes, those electronics may be bagged separately and left to be installed in your possession. We do not test or guarantee any sensors or electronics other than the injectors themselves.
Etec and Ficht
We are one of the few who are happy and able to work with these special creatures.
While the Etec injectors are tough and encased in a metal housing, the Ficht injectors are a little more vulnerable. There's not a special way to package the Etec injectors. Just be sure they have been labeled during removal. They are cylinder specific and will need to be installed to the same cylinder upon completion, to avoid working with coefficient files through the EMM.
Ficht injectors, however, have a couple soft spots to be aware of. The electrical connector sticking off the back side has a thin plastic housing. And the flanges on the fuel line feed and return ports are very thin and also can break.
Please use extra caution when packaging your injector set. We do not warranty or accept liability for shipping damage. But the carrier may! Best to avoid that whole scenario though... just use a little extra cushioning and pay attention to their positioning in the box.
